How do I speak directly with the driver?
Once a driver accepts your Relay order, you will receive their phone number so you can communicate with them effectively while their on on the run.
Related Articles
Contacting a Driver
Once a driver accepts your dispatch, you will be able contact the driver directly from the mobile app. To contact the driver, please do the following: 1) Press My Orders at the bottom of your mobile phone app 2) Select the dispatch for which you'd ...
Adding a Driver to Your Preferred Network
To add a driver to your Preferred Network so you can directly assign orders to them: 1) Click on Order History: 2) Find an order that a driver completed who you'd like to add to your Preferred Network: 3) Press 'View Order >>' 4) Press 'Rating' at ...
Directly Hiring a Permanent Relay Driver
To directly hire a Relay driver permanently, please use the following steps: 1) On your web portal, click the Past Drivers tab 2) You'll now see all of the Relay drivers you've worked with and their eligibility for direct hire. 3) After speaking to a ...
Directly Assigning an Order to a Driver in Your Preferred Network
We've made it easy for you to directly send your orders to the drivers you know and trust. To directly assign a Relay order: 1) Fill out the details of the order you would like to assign 2) Click 'Review Order' 3) Scroll to the bottom of the screen ...
Selecting Your Preferred Driver Tiers
What Different Driver Tiers Offer We allow you to customize the types of drivers that who can accept your runs and the certification level you are most comfortable working with. Keep in mind that with the more driver tiers you select, the larger the ...