How do I speak directly with the driver?

How do I speak directly with the driver?

Once a driver accepts your Relay order, you will receive their phone number so you can communicate with them effectively while their on on the run. 

If you'd like to continue working with a specific driver and would like to directly assign them your orders, click here to learn how to add a driver to your Preferred Network.
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    • Selecting Your Preferred Driver Tiers

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