Tips for Stress-Free Runs with Drivers
There are different things you can do as a carrier to help keep your runs stress-free.
Communication is Key
Open and clear communication between you and the driver is the first step to ensuring a stress-free run.
It is highly recommended to contact the driver as soon as they accept your order if you have not worked with them in the past. You can give them crucial info like the location of the keys, where the BOLs will be kept, and the gate code to get into your yard. It is better to communicate this information the day before than the morning of! You will also want to discuss with the driver any unique circumstances or requirements about the run, if any.
Always Keep the Order Updated
If you are adding or removing a stop, or adding any pay to the driver's total for doing extra work for you, you will always want to make sure that these changes are reflected in the app. Keeping the order updated helps the driver stay organized if there are stops added or removed, and it also ensures that the driver is paid accordingly.
Failure to keep the app updated can lead to a driver getting confused on where there next stop is, and/or their pay being calculated incorrectly once they finish the run.
Related Articles
Increasing Your Revenue with OTR Runs
If you do lots of OTR runs, the power of the Relay Network can help you increase your revenue. Since you are using the extensive driver pool that the Network has to offer, you are no longer limited to the hours that a single driver can do for you in ...
Did you know that you schedule orders for multiple days at a time?
We've made it easy and simple to schedule Relays for multiple days at a time. To schedule runs for multiple days: 1) Click 'Place Order' in your Carrier Portal 2) Select the 'Scheduled' option, and click the calendar icon 3) You can now select the ...
Directly Assigning an Order to a Driver in Your Preferred Network
We've made it easy for you to directly send your orders to the drivers you know and trust. To directly assign a Relay order: 1) Fill out the details of the order you would like to assign 2) Click 'Review Order' 3) Scroll to the bottom of the screen ...
What are Tier 4/Unvetted Drivers?
When selecting your tiers, you will notice that there is a Tier 4 labelled as Unvetted. Tiers 1, 2, and 3 are all considered Vetted tiers. The main difference between a Vetted and Unvetted driver is that Unvetted drivers have not had their work ...
Using the Relay Social Feature to Message Potential Drivers
Relay Social is a mobile feature that makes it easier than ever for you to connect with Relay Drivers in your area, allowing you to build relationships on the Network. You can find the Relay Social tab in the lower right-hand corner of the Relay On ...