Using Fuel Codes through Relay
What is the Relay Fuel Code Program?
As a carrier on the Relay Network, you now have access to a nationwide fuel program that automatically locates the best fuel discounts based on your driver's location and issues a pre-authorized fuel code for the driver to use.
Instant Fuel Codes: No more delay! Your drivers receive fuel codes instantly, ensuring they're never stuck waiting for approval.
Significant Savings: Our program offers savings that make a real difference. Imagine saving cents and dollars off each gallon of fuel - it adds up quickly, especially for fleets covering thousands of miles each month.
Nationwide Network: No matter where your routes take you, our network of partner fueling stations ensures that your drivers are never far from a station with our exclusive discounts.
Hassle-Free Transactions: Say goodbye to complex rebate systems. With our program, the savings are immediate at the pump, reducing administrative headaches and improving your cash flow.
Start benefiting from these and more advantages by joining our Instant Fuel Savings Program today. It's easy, efficient, and made with your trucking needs in mind.
Allowing Fuel Codes on Your Account
To allow drivers to automatically request fuel codes for your orders, you will need to login to your desktop portal, click on Fuel Perks at the top, and then check the box on the left that says "Allow Drivers to Fuel"
Setting Weekly Maximum $ Amount
You have the option to set a weekly maximum dollar amount for fuel codes that can be requested by the drivers on your orders. You can set your weekly maximum by emailing support@relayondemand.com.
How the Drivers Request Fuel Codes
The process for a driver to request a valid fuel code is simple, easy, and does not require you to even lift a finger. Keep in mind that for every order drivers can only request 1 fuel code every 18 hours.
On the Relay app, the driver will click into the current order and select the "Get a Fuel Code" button.
After that, they will have to enter the truck's current odometer and upload a picture of the odometer. After doing this, the app will automatically locate the fueling location with the highest available discount, issue a valid fuel code and give the driver the address for that location. If there is not a fueling location available within the given search radius, the app will give the driver the closest 3 available addresses and will only issue a fuel code once the driver is closer to a valid fueling location.
Once the fueling is complete, the driver will have to upload a picture of the receipt and the fuel gauge showing the new fuel level.
How You are Charged for Fuel Codes
Every week when you set your maximum amount to spend, you'll be able to pre-authorize that amount for the upcoming week.
How to See Past Fuel Code Transactions
To see all of your past fuel code transactions, you can login to your desktop portal from a computer and click the Fuel Perks option on the top menu. From here you'll be able to see an overview of fuel codes that were used by drivers on your orders. You'll be able to quickly see information like amount spent, Relay order number, date used, city and location, and multiple other important data points.
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