What happens if a driver cancels my run?
If a driver cancels a Relay they have accepted, the order is automatically reposted and the drivers in the area are alerted about your order.
Drivers understand that cancellations are a big deal. Cancellations on the driver's end can lead to their account being restricted temporarily or permanently.
Related Articles
What happens if I cancel a run?
There is no penalty for cancelling orders before the driver has marked that they are on their way to the start location. If you cancel a run for any reason after the driver has marked that they are on their way to the start location, you will be ...
Cancelling or Rescheduling Orders
Cancelling Orders and Rescheduling Orders When you press the Cancel Order button, three options will come up: Ask Driver to Reschedule: This option sends a message to the driver currently assigned to your order seeing if they are available for a ...
What happens if my run doesn't get accepted?
When using the RAP Score (Relay Acceptance Predictor) correctly, about 98% of all runs get accepted. If your dispatch does not get accepted by the scheduled start time, we recommend the following: 1) Reschedule your order to the next day or whatever ...
Contacting a Driver
Once a driver accepts your dispatch, you will be able contact the driver directly from the mobile app. To contact the driver, please do the following: 1) Press My Orders at the bottom of your mobile phone app 2) Select the dispatch for which you'd ...
Adding a Driver to Your Preferred Network
To add a driver to your Preferred Network so you can directly assign orders to them: 1) Click on Order History: 2) Find an order that a driver completed who you'd like to add to your Preferred Network: 3) Press 'View Order >>' 4) Press 'Rating' at ...