What happens if I cancel a run?
There is no penalty for cancelling orders before the driver has marked that they are on their way to the start location.
If you cancel a run for any reason after the driver has marked that they are on their way to the start location, you will be charged a $50 cancellation fee.
Related Articles
What happens if a driver cancels my run?
If a driver cancels a Relay they have accepted, the order is automatically reposted and the drivers in the area are alerted about your order. Drivers understand that cancellations are a big deal. Cancellations on the driver's end can lead to their ...
Cancelling or Rescheduling Orders
Cancelling Orders and Rescheduling Orders When you press the Cancel Order button, three options will come up: Ask Driver to Reschedule: This option sends a message to the driver currently assigned to your order seeing if they are available for a ...
What happens if my run doesn't get accepted?
When using the RAP Score (Relay Acceptance Predictor) correctly, about 98% of all runs get accepted. If your dispatch does not get accepted by the scheduled start time, we recommend the following: 1) Reschedule your order to the next day or whatever ...
How do I dispute a run?
To dispute a run: 1) Click 'Order History' 2) Click 'View Order' on the order that you'd like to dispute 3) Click 'Dispute' 4) Select the reason for the dispute from the dropdown menu. If you'd like to type a reason in manually, select the 'Other ...
What happens if there is detention, a layover, or a breakdown?
As the carrier, you are responsible for managing any detention time, unexpected layovers, or breakdowns that may happen during the course of a Relay. It is important to keep an open line of communication ongoing with the driver in these situations. ...