When will I be charged for the orders I place?
For orders you place, you are charged once the driver has completed the route and marks the Relay as completed on their end.
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Best Practices for Creating OTR Orders
When creating OTR orders, it is important to create it properly so that potential drivers know how long they'll be out on the road for, where the load will be going, and if there will be a backhaul. Using Placeholder Cities When creating an OTR ...
How do I save money on my driver costs and fees?
Here are some tips and best practices you can do to minimize your costs and save money when using the Relay Network. Place your Relay Dispatches/Orders in Advance The further in advance you place your order, the more likely it is to be accepted by a ...
Booking a Driver for a Shift(s)
When you need a driver to complete a shift for a set amount of time and you do not know the exact stops beforehand, you can do the following: 1) Enter the date and time that you would like the driver to arrive at your truck. 2) Enter the start ...
Cancelling or Rescheduling Orders
Cancelling Orders and Rescheduling Orders When you press the Cancel Order button, three options will come up: Ask Driver to Reschedule: This option sends a message to the driver currently assigned to your order seeing if they are available for a ...
Scheduling Multiple Orders at Once
To schedule runs for multiple days: 1) Choose the Exact Time/Date option, and select the days that you want to create individual orders for. The screenshot below gives an example of creating 3 different orders, each starting on Monday for the week. ...