Guidelines for Messaging Drivers

Guidelines for Messaging Drivers

When messaging drivers, it's important to remember these key guidelines: 
  1. Be respectful and kind to everyone
  2. Do not spam group chats or private chats if you don't get a response as quickly as you'd like
We strive to keep the Network a friendly and welcoming place to all drivers and carriers alike. Adhering to these guidelines helps keep the Network thriving.

    • Related Articles

    • Using the Relay Social Feature to Message Potential Drivers

      Relay Social is a mobile feature that makes it easier than ever for you to connect with Relay Drivers in your area, allowing you to build relationships on the Network. You can find the Relay Social tab in the lower right-hand corner of the Relay On ...

    • What are Tier 4/Unvetted Drivers?

      When selecting your tiers, you will notice that there is a Tier 4 labelled as Unvetted. Tiers 1, 2, and 3 are all considered Vetted tiers. The main difference between a Vetted and Unvetted driver is that Unvetted drivers have not had their work ...

    • Tips for Stress-Free Runs with Drivers

      There are different things you can do as a carrier to help keep your runs stress-free.  Communication is Key Open and clear communication between you and the driver is the first step to ensuring a stress-free run.  It is highly recommended to contact ...

    • What happens if my run doesn't get accepted?

      When using the RAP Score (Relay Acceptance Predictor) correctly, about 98% of all runs get accepted. If your dispatch does not get accepted by the scheduled start time, we recommend the following:  1) Reschedule your order to the next day or whatever ...

    • Directly Hiring a Permanent Relay Driver

      To directly hire a Relay driver permanently, please use the following steps: 1) On your web portal, click the Past Drivers tab 2) You'll now see all of the Relay drivers you've worked with and their eligibility for direct hire. 3) After speaking to a ...